Frequently Asked Questions
Everything you need to know about bringing curated style into your home.
What are your shipping rates for furniture and large items?
Shipping for furniture and bulky items is calculated at checkout based on your location and the size of the piece. We partner with specialized furniture couriers to ensure your items arrive safely and are placed in your room of choice.
Do you offer international shipping?
Yes, we ship many of our smaller homewares and art pieces globally. For large furniture items, please contact our concierge team for a custom international freight quote before placing your order.
What is your return policy for change-of-mind purchases?
We offer a 14-day return period for most homewares and decor items, provided they are in original condition. Please note that furniture, custom-made pieces, and sale items are generally excluded from change-of-mind returns.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor its progress in real-time.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible; however, because our pieces are often handmade or use natural materials like marble and timber, slight variations in color and grain are to be expected and celebrated.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Zip Pay for flexible financing.